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For General Motors, big has not proven to be better. From 50% market share to 20% and bankruptcy in just 40 years has partly been blamed on an inability of management to move with the shift from big gas guzzlers to small… Read More

In the last week a visit from a chimney sweep and a conversation with a successful Australian manufacturer reminded me of the value of passion in business. I was surprised when the chimney sweep asked when was the last … Read More

It was just a few years ago we were introducing our sometimes skeptical clients to the cost efficiencies of online search in their marketing mix. It didn’t take long for them to become converts, with conversion rat… Read More

A few weeks ago I cancelled my daily newspaper subscription. Not because of the increasing use of bad puns in headlines, a direct result of the publisher subbing out writing to young graduates to lower costs and supposed… Read More

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